Returns & Exchanges | The Derma Co

At The Derma Co, we want you to be fully satisfied with your skincare journey. If you receive a damaged, defective, or incorrect product, we offer a hassle-free return and exchange policy within 7 days of delivery.

Return Process

1.
Raise a Request
Log into your account and navigate to 'My Orders' to select the item you wish to return, or contact our customer support team via email within 7 days of receipt.
2.
Upload Evidence
Provide clear images or a short video of the product, including the outer packaging and the invoice, to help our team verify the damage or discrepancy.
3.
Quality Check
Once your request is approved, we will arrange a reverse pickup. Our warehouse team will inspect the item to ensure it is in its original, unused condition with all tags intact.
4.
Refund or Replacement
Upon successful verification, we will initiate a full refund to your original payment method or dispatch a fresh replacement product at no additional cost.